Last updated: October 2026 — full policy coming soon.
Because drops consist of perishable, custom baked goods and fresh food prepared specifically for each scheduled pickup window, all sales are generally final once the seller begins prep work.
Cancellations Prior to Cutoff: If you need to cancel your order prior to the drop cutoff time, please contact the seller directly using the contact details provided in your pickup ticket confirmation email.
Seller Cancellations: In the rare event that a seller must cancel a drop or cannot fulfill your reserved items, your payment will be refunded in full to your original payment method.
Disputes & Issues: If you experienced an issue with order quality or fulfillment, reach out to orders@lil.sale with your order number.